Welcome To

The Oaks Residential Care Home

The Oaks is situated on Loup Terrace, close to the heart of Blaydon, Gateshead. and the Metro Centre.

The Oaks offers long term residential accommodation. It offers quality care, support and development for people with learning disabilities.

Staff training and development is given the highest priority at The Oaks. The Oaks provide NVQ Level 2 & 3, LDAF and other relevant training.

Staff appraisals are carried out on a regular basis. The Manager is RMNH trained and holds a City & Guilds 998 and RMA Award. The home is staffed 24 hours a day and according to personal need, this includes 24hr warden assistance.

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Customer

Care

Policies and procedures are in place dealing with client care and satisfaction to ensure that individuals receive a high quality standard of service. Copies of these are available on request

In addition, a Quality Control system is also in place to the normal CQC Inspections, to ensure the highest possible standards are maintained.

Service users play an important part in running the home, taking part in regular meetings and surveys. Each service user has at least one care review a year, providing the opportunity to review progress and set new goals. A comprehensive complaints and comments procedure is accessible to all.